top of page

Read Policies

Refund Policy

Effective Date: [15/01/2024]


At HomeRx, our goal is to provide high-quality medical care directly to our patients' homes. We understand that sometimes circumstances change, leading to the need to cancel or reschedule appointments. Our refund policy is designed to be transparent and fair, considering the nature of our services.

Appointment Cancellation and Refund

  • More than 24 Hours Notice: If you cancel your appointment more than 24 hours before the scheduled time, you are entitled to a full refund of any pre-paid fees.

  • Less than 24 Hours Notice: Cancellations made less than 24 hours before the scheduled visit may be subject to a cancellation fee equivalent to 50% of the appointment cost.

  • On Arrival Cancellation: If our healthcare professional arrives for a scheduled appointment and it is canceled on the spot or it cannot be completed due to reasons within the patient's control, we may retain the full appointment fee.

  • Rescheduling: You may reschedule an appointment instead of canceling it, subject to availability, without any additional cost if done more than 24 hours in advance.

Service Satisfaction

  • Issue Resolution: If you are not satisfied with the medical service provided, please contact us within 48 hours of the appointment. We will investigate the matter and, if necessary, offer a re-visit at no additional cost or provide a partial or full refund.

  • Quality Assurance: Refunds due to service dissatisfaction are subject to a review process, as we strive to uphold the highest standards of medical care.

Non-refundable Services

  • Medication and Supplies: Any medications, treatments, or supplies provided during the visit are non-refundable once administered or used.

  • Completed Services: Services that have been fully rendered as agreed upon at the time of booking are non-refundable.

Refund Processing

  • Request Submission: To request a refund, please contact our customer service team with your appointment details and reason for the request.

  • Approval and Timing: Approved refunds will be processed within 14 business days to the original payment method.

  • Adjustments: Refunds may be adjusted for any outstanding balances or fees owed to HomeRx.


  • Extenuating Circumstances: HomeRx may consider refunds under extenuating circumstances on a case-by-case basis.

  • Legal Compliance: Refund requests that are in conflict with legal and regulatory obligations will not be honored.

Contact Information

For questions or to request a refund, please reach out to us:


By booking an appointment with HomeRx, you agree to this refund policy.



Privacy Policy

Effective Date: [15/01/2024]

Welcome to HomeRx. We are committed to protecting the privacy and security of our patients' personal information. This privacy policy explains the types of information we collect, how we use it, and the safeguards we have in place to protect it.

Information Collection

  • Personal Identification Information: We collect names, addresses, phone numbers, email addresses, and other contact details to provide our services.

  • Health Information: Medical histories, symptoms, treatment information, and other health-related data are collected solely for the purpose of providing personalized healthcare services.

  • Payment Information: We collect necessary payment information, which may include credit card numbers or insurance details, to process payments for our services.

Use of Information

  • Service Delivery: Personal and health information is used to schedule visits, provide medical care, and manage ongoing treatment plans.

  • Billing: Payment information is used to complete transactions and process insurance claims.

  • Communication: Contact details are used to send appointment confirmations, health tips, service updates, and promotional offers.

  • Improvement of Services: We analyze information to improve our healthcare services and patient experience.

Data Sharing and Disclosure

  • Third-Party Service Providers: We may share information with trusted partners who assist us in operating our website, conducting our business, or servicing patients, so long as those parties agree to keep this information confidential.

  • Legal Requirements: We may disclose patient information when required by law or to protect our rights, property, or safety.

Data Security

  • Safeguards: We implement a variety of security measures to maintain the safety of personal information, including encryption, firewalls, and access controls.

  • Data Retention: Personal information is retained only as long as necessary for the fulfillment of the services provided and as required by law.

Patient Rights

  • Access and Control: Patients have the right to access their personal information, correct inaccuracies, and request the deletion of their data, subject to legal obligations.

  • Consent: By using our services, patients consent to our collection and use of personal information as outlined in this policy.

Changes to Our Privacy Policy

  • Updates: We may update this privacy policy periodically. We will notify patients of any changes by posting the new privacy policy on this page.

Contact Information

For questions or to request a refund, please reach out to us:



Patient Terms and Conditions

Effective Date: [15/01/2024]

Welcome to HomeRx. These terms and conditions form the agreement between HomeRx ("we", "us", "our") and you, the patient ("you", "your"), regarding the use of our at-home healthcare services. Please read them carefully before using our services.

1. Acceptance of Terms

By scheduling an appointment, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our services.

2. Services

HomeRx provides medical consultation and treatment services at the patient's home. These services are conducted by qualified healthcare professionals.

3. Eligibility

To be eligible to use our services, you must:

  • Be 18 years of age or older, or have consent from a parent or guardian.

  • Provide accurate and complete medical and contact information.

4. Appointment Scheduling and Cancellation

  • Appointments must be scheduled at least [24/48] hours in advance.

  • If you need to cancel or reschedule, please inform us at least [24/48] hours before the scheduled time to avoid cancellation fees.

5. Payments and Billing

  • Payment is due at the time of service unless otherwise arranged in advance.

  • We accept various payment methods, including cash, credit/debit cards, and health insurance where applicable.

6. Use of Information

  • We will use your personal and health information only for the purpose of providing medical services, billing, and communication, in accordance with our Privacy Policy.

7. Patient Responsibilities

  • You are responsible for providing a safe and appropriate environment for the healthcare provider.

  • You must inform the healthcare provider of all relevant health information and follow the prescribed treatment plan.

8. Limitation of Liability

HomeRx shall not be liable for any outcomes resulting from your failure to follow treatment plans or from information not disclosed by you.

9. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Your continued use of our services constitutes your acceptance of these changes.

10. Governing Law

These terms and conditions shall be governed by the laws of [Jurisdiction].

11. Dispute Resolution

Any disputes arising out of these terms will be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

12. Contact Information

For questions or concerns regarding these terms, please contact us at [Contact Information].

By using the services of HomeRx, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

bottom of page